Business & Finance News

One cannot deny the fact that, customers today are more aware and well informed then they were ever before. Once word gets around about your excellent customer service, your business will see a massive spike in enquiries and possible sales. It can be incredibly valuable or extremely costly for any business. In fact, 80% of consumers agree that small companies actually place a greater emphasis on their customer services rather than the larger businesses according to the AMEX survey done in 2011. In general, a business generates more revenue and acquires more customers by taking care of the current customers. Surveys have shown customers are more willing to take repeat business with word-of-mouth marketing as t they feel cared for. No denying that good customer service is the focus of any service. Offer promotions or slash the prices to get those customers coming back but honestly till you are not able to get those customers back, your business will be going down soon. So, exce

This article takes a light-hearted look at the common mistakes made by managers that often undermine their ability to do their job effectively. Bad Management? While some of our assessments of various management failings target the behaviour of leaders as individuals, it must be appreciated that on some occasion’s managers fail simply due to a lack of training or guidance given to them. At the same time, it would be fair to say that a lot of management failings come down to conduct rather than their competence to do the job, and we took the chance to look at both. 1. Being “One of Them” Whether it is going for the nauseating “we are like one big family” spiel or having your personal life shared with your team, warts and all, on social media websites, being “one of the team” is often the quickest way for a manager to shoot themselves in the foot. Yes, having a connection with the team is important, them seeing photos of you with friends after a few drinks on F