Customer Service: Best Service Brings More Business, New and Repeat
One cannot deny the fact that, customers today are more aware and well informed then they were ever before. Once word gets around about your excellent customer service, your business will see a massive spike in enquiries and possible sales. It can be incredibly valuable or extremely costly for any business. In fact, 80% of consumers agree that small companies actually place a greater emphasis on their customer services rather than the larger businesses according to the AMEX survey done in 2011. In general, a business generates more revenue and acquires more customers by taking care of the current customers. Surveys have shown customers are more willing to take repeat business with word-of-mouth marketing as t they feel cared for. No denying that good customer service is the focus of any service. Offer promotions or slash the prices to get those customers coming back but honestly till you are not able to get those customers back, your business will be going down soon. So, exce